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Orders should be submitted into Shiphero so we can best manage your inventory. If you would like to send an email for large pallet or FBA orders that is perfectly acceptable, we do ask that it also be entered into Shiphero.
In the rare case that an order is mis-shipped Selery will cover the return cost and would not charge you the pick/pack and shipping fee. You should not have to pay for our mistake.
Yes, please contact us directly for pricing and specific requirements – We’d be happy to help.
We use FedEx, UPS, USPS, and DHL. We want to save you money any way we can.
It does not. We would send you a monthly invoice with the reduced shipping charges.
Yes. Once we receive your return we will process it like a regular order. We will check over each return and let you know via email when a return has arrived within 24-48 hours. We can either discard, restock or put the item aside to send back to you.
Yes, of course. It’s your stuff. The only thing we ask is 24 hour notice before stopping by.
No, we cannot legally insure product that we do not own. You would need to add our warehouse as a secondary location.
No, you can cancel at any time.
Yes. We have daily pickups with USPS, UPS, DHL and FedEx.
We typically offer a cutoff time of 12pm (noon) CST, but we’re open and willing to adjust accordingly to fit your business.
On average, all items are prepped and ready to ship to Amazon within 8-72 hours (depending on the size of prep needed).
If your orders are in before noon Monday thru Friday they will ship same day. Otherwise orders will ship on the next business day.
Yes. You can ship your items directly to us via freight or mail. We accept International shipments, as well., but all customs and fees will need to be paid.
We want to make your experience a seamless, fully automated, and simple. We use ShipHero, which seamlessly integrates with almost every online shopping cart (including eBay, Amazon, Shopify, Woo, BigCommerce, and many others.)The setup process is extremely simple. After signing up we send you a form to signup (username and password) after that you would just need to attach the marketplace or store you’re selling on. A member of the team will send you easy to follow instructions on connecting your store.
All customs, taxes and duties charges related to your inbound Inventory must be paid in full (Delivered Duty Paid / DDP) prior to arrival.
The software we use will automatically notify you when your inventory runs low. Easily set alerts from your ShipHero dashboard.
We do require that every product have a unique SKU and barcode. Items need to be barcoded before arriving. If you’re unable to barcode your products Selery will barcode products for you at an hourly rate.
Returns……….Ask for quote
FBA prep……….Ask for quote
Kitting……….Ask for quote
Barcoding……….Ask for quote (no cost if products have some type of barcode before arriving)
Real-time inventory……….Ask for quote
Receiving containers……….Ask for quote
Customized boxes……….Ask for quote
Customer service (chat, phone, email support)…. Ask for quote
Handwritten notes……….Ask for quote
Inserts/Stickers……….Ask for quote
